We Are Here to Assist Your Journey.
Whether you require guidance on selecting the right piece for your sanctuary, need assistance with an ongoing acquisition, or simply wish to share your experience, our concierge team is at your service.
Direct Channels
- Electronic Mail: Reach us anytime at support@soulandgems.com. We respond to all inquiries with care and discretion within 24 hours.
- Concierge Line: For immediate assistance, you may connect with our support desk at (+1) 8167939770.
- Operational Address / Return Address: Room 2001, No. 1124, Jimei North Avenue, Jimei District, Xiamen City, China
Client Care Hours
Monday through Friday: 9:00 AM – 6:00 PM (EST) Inquiries received outside of operating hours will be attended to promptly on the following business day.